Dermatology Front Desk & Patient Experience Specialist

University of Utah; Murray, Northern (UT, KY); Hybrid; USD 26,000 - 32,000; Full time

Job summary

The University of Utah is seeking a Patient Relations Specialist in Dermatology for the Midvalley Health Center in Murray, UT. The role focuses on delivering exceptional patient experiences through professional service, accurate desk operations, and effective communication with medical staff and patients.

The incumbent handles registration, scheduling, and financial discussions, including payment plans, while coordinating information flow across departments to maximize efficiency.

Qualifications

• One year of office experience, customer service experience, or equivalency.

Responsibilities

• Greets and directs patients in person and over the phone.
• Schedules patient appointments and sends reminders.
• Verifies benefits and collects co-pays/coinsurance.
• Assists with registration and ensures completeness of documents.
• Acts as liaison between patients, guests, and staff.
• Maintains patient confidentiality per HIPAA regulations.

Skills

Customer service

Professional demeanor

Empathy

HIPAA knowledge

Communication

Attention to detail

Teamwork

Independent work

Computer skills

Data interpretation

Job description

The University of Utah is seeking a Patient Relations Specialist in Dermatology for the Midvalley Health Center in Murray, UT. The role focuses on delivering exceptional patient experiences through professional service, accurate desk operations, and effective communication with medical staff and patients.

The incumbent handles registration, scheduling, and financial discussions, including payment plans, while coordinating information flow across departments to maximize efficiency.