Customer Advocate Specialist - Dermatology

University of Utah Health Research; Murray (UT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Benefited Staff

Job summary

The University of Utah Health is seeking a Customer Advocate Specialist in Murray, UT to support patient scheduling and provider messaging in a dedicated dermatology call center. This role emphasizes excellent customer service and accurate information exchange among medical staff and departments.

Training is provided, with a potential work-from-home option after completion. The position adheres to standard hours and is a full-time, day shift in a busy clinical environment.

Qualifications

• Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience).
• Experience with Epic and Outlook preferred.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional manner.
• Coordinates services according to policies; provides customer education as needed.
• Maintains schedule adherence and productivity standards.
• Handles all customer contacts including scheduling, provider messages, inquiries, complaints, and feedback.
• Performs other administrative duties as assigned.

Skills

Customer service

Verbal communication

Written communication

MS Office

Typing 45 WPM

Punctuality

Multitasking

Education

Two years of related experience

Tools

Epic

Outlook

Job description

Details

Track Level

Open Date 09/09/2026

Requisition Number PRN46168B

Job Title Customer Advocate Spec

Working Title Customer Advocate Specialist - Dermatology

Career Progression Track UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary Monday - Friday

VP Area U of U Health - Academics

Department 01455 - Dermatology Clinical Hpp

Location Other

City Murray, UT

Type of Recruitment External Posting

Pay Rate Range 18.65 - 23.54

Close Date 12/08/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

Work from home option is available after training. This is a call center position servicing patient scheduling needs. This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments. This position has no responsibility for providing care to patients.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Knowledge / Skills / Abilities

• Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
• Demonstrated excellence in verbal and written communications.
• Ability to respond appropriately to customer requests for one call resolution.
• Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
• Ability to type at least 45 WPM .
• Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
• Ability to prioritize and multi-task in a fast paced environment.
• Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests.
• Ability to report to work on time and avoid unnecessary absenteeism.

Minimum Qualifications

• Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience).

Preferred

• Experience with Epic and Outlook.

Preferences

• Type Benefited Staff

Special Instructions Summary

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Equal Opportunity and Diversity

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.