Remote Dental Partnerships & Client Success Specialist

Delta Dental of Michigan; Lake Michigan Beach (MI); Remote; USD 55,000 - 75,000; Full time

Job summary

Delta Dental of Michigan, Ohio, and Indiana is seeking a Professional Services Representative for a fully remote role. The incumbent will recruit and retain dentists, visit offices to promote programs, and support claims processing improvements.

Experience with Salesforce and dental insurance products is valued. The role emphasizes outreach at regional meetings and universities to foster strong community relationships.

Qualifications

• Associate's degree or technical/vocational/business school and two years in customer service, sales, or recruiting; one year chair-side assisting experience acceptable.
• Advanced knowledge of claims adjudication, dental terminology, procedures, and dental insurance products; proficient with word processing and spreadsheets.

Responsibilities

• Recruit and retain dentists in Delta Dental networks and log contacts in SalesForce.
• Visit participating and non-participating dentists to explain programs and resolve claims issues.
• Gather competitor data and analyze reports to guide recruitment needs.
• Represent the company at dental meetings, trade shows, and university clinics to build relationships.
• Develop and conduct presentations for dental offices, schools, and dental societies.
• Promote new programs and communicate product changes to the dental community.

Skills

Customer service

Sales

Recruiting

Problem solving

Education

Associate's degree or technical/vocational/business school with PR/communications/dental coursework

Tools

SalesForce

Job description

Delta Dental of Michigan, Ohio, and Indiana is seeking a Professional Services Representative for a fully remote role. The incumbent will recruit and retain dentists, visit offices to promote programs, and support claims processing improvements.

Experience with Salesforce and dental insurance products is valued. The role emphasizes outreach at regional meetings and universities to foster strong community relationships.