Client/Customer Support Rep

Delta Dental of Michigan; Lake Michigan Beach (MI); A distancia; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Delta Dental of Michigan, Ohio, and Indiana is seeking a Professional Services Representative for a fully remote role. The incumbent will recruit and retain dentists, visit offices to promote programs, and support claims processing improvements.

Experience with Salesforce and dental insurance products is valued. The role emphasizes outreach at regional meetings and universities to foster strong community relationships.

Formación

• Associate's degree or technical/vocational/business school and two years in customer service, sales, or recruiting; one year chair-side assisting experience acceptable.
• Advanced knowledge of claims adjudication, dental terminology, procedures, and dental insurance products; proficient with word processing and spreadsheets.

Responsabilidades

• Recruit and retain dentists in Delta Dental networks and log contacts in SalesForce.
• Visit participating and non-participating dentists to explain programs and resolve claims issues.
• Gather competitor data and analyze reports to guide recruitment needs.
• Represent the company at dental meetings, trade shows, and university clinics to build relationships.
• Develop and conduct presentations for dental offices, schools, and dental societies.
• Promote new programs and communicate product changes to the dental community.

Conocimientos

Customer service

Sales

Recruiting

Problem solving

Educación

Associate's degree or technical/vocational/business school with PR/communications/dental coursework

Herramientas

SalesForce

Descripción del empleo

Job Title: Professional Services Representative Number of Positions:

Fully Remote Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

To recruit participating dentists for various Delta Dental programs.

Recruits and retains dentists in Delta Dental networks and logs all points of contact in SalesForce.

Visits participating and non-participating dentists to ensure understanding of the company’s programs and procedures in order to resolve claims processing problems.

Obtains competitor information and requests and analyzes data/system reports to support recruitment efforts and determine recruitment needs.

Represents the company by attending regional and national dental meetings/trade shows, student clinics at universities, and community functions to foster relationships with the dental community.

Assists in the development of and conducts presentations such as dental office seminars to the regional dental communities and creates and conducts presentations for dental schools, community colleges, local dental society meetings, DDPA seminars, and board meetings.

Keeps abreast of all company products to communicate changes and new product development to the dental communities, and helps promote new programs to increase the level of participation and to benefit existing participating dentists.

LI-Remote

Position requires an associate's degree, technical, vocational, or business school with coursework in public relations, communications, dental assisting, or dental hygiene and two years' related work experience in customer service, sales, or recruiting as well as one year work experience in chair side assisting. Will accept any suitable combination of education, training, or experience.

Position requires advanced knowledge of claims adjudication, dental terminology, dental procedures and dental insurance products; experience working with word processing and spreadsheet software, ability to resolve complex problems and use independent judgment.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.