Professional Services Representative

Delta Dental of Michigan; Okemos (MI); Remote; USD 42,000 - 66,000; Full time

Job summary

Delta Dental of Michigan, Ohio, and Indiana is seeking a Professional Services Representative to recruit participating dentists and support network growth. The role involves visiting dentists, promoting Delta Dental programs, and maintaining relationships with the dental community from the Okemos, MI area.

A strong emphasis is placed on effective communication, data analysis, and program knowledge. The position requires an associate's degree and experience in customer service, sales, or

Qualifications

• Associate's degree or equivalent; two years in customer service, sales, or recruiting; one year in chair-side assisting.
• Advanced knowledge of claims adjudication, dental terminology, dental procedures and dental insurance products.
• Advanced presentation skills; effective verbal and written communication skills; Word processing and spreadsheet software experience.
• Experience working with data, independent judgment, and problem resolution.
• Company-wide equal employment opportunity principles are applied.

Responsibilities

• Recruit participating dentists for various Delta Dental programs.
• Log all points of contact in Salesforce and support recruitment efforts.
• Visit participating and non-participating dentists to explain programs and resolve claims processing problems.
• Obtain competitor information and analyze data to determine recruitment needs.
• Represent the company at regional and national meetings/trade shows and engage with dental schools and communities.
• Develop and conduct presentations for dental offices, schools, and community groups.
• Stay abreast of products to promote new programs and increase participation.
• Perform other related duties as necessary.

Job description

Candidates must reside in Michigan.

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

Job Summary

Professional Services Representative

Job Title

Professional Services Representative

Number of Positions

1

Location

Okemos, MI

Location Specifics

Fully Remote

Job Summary

Candidates must reside in Michigan. At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.
At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do - from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description

To recruit participating dentists for various Delta Dental programs.

Primary Job Responsibilities

• Recruits and retains dentists in Delta Dental networks and logs all points of contact in SalesForce.
• Visits participating and non-participating dentists to ensure understanding of the company's programs and procedures in order to resolve claims processing problems.
• Obtains competitor information and requests and analyzes data/system reports to support recruitment efforts and determine recruitment needs.
• Represents the company by attending regional and national dental meetings/trade shows, student clinics at universities, and community functions to foster relationships with the dental community.
• Assists in the development of and conducts presentations such as dental office seminars to the regional dental communities and creates and conducts presentations for dental schools, community colleges, local dental society meetings, DDPA seminars, and board meetings.
• Keeps abreast of all company products to communicate changes and new product development to the dental communities, and helps promote new programs to increase the level of participation and to benefit existing participating dentists.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Minimum Requirements

Position requires an associate's degree, technical, vocational, or business school with coursework in public relations, communications, dental assisting, or dental hygiene and two years' related work experience in customer service, sales, or recruiting as well as one year work experience in chair side assisting. Will accept any suitable combination of education, training, or experience.
Position requires advanced knowledge of claims adjudication, dental terminology, dental procedures and dental insurance products; advanced presentation skills; effective verbal and written communication skills; experience working with word processing and spreadsheet software, ability to resolve complex problems and use independent judgment.
The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.