Remote Delivery Lead Manager - Ops & People

Accenture PLC; Scottsdale (AZ); Remote; USD 140,000 - 210,000; Full time

Job summary

Accenture is seeking a Delivery Lead Manager to oversee delivery across multiple service operations, drive optimization, and ensure profitable, high-quality execution. The role requires extensive experience in operations, people management, and contact center environments, with Medicaid exposure preferred.

Role is remote with significant travel to client sites as requested; compensation varies by location and office.

Qualifications

• Minimum 5 years’ experience in operations.
• Minimum 5 years’ experience in people management.
• Minimum 2 years’ experience in contact center management.
• Minimum 1 year’s experience working in Medicaid.

Responsibilities

• Ensure execution of delivery work across multiple service delivery operations.
• Drive optimization of delivery of standard solutions within areas of expertise.
• Address performance issues across the service delivery operations and implement continuous improvement.
• Manage supply and demand, service quality and processes to meet delivery expectations.
• Analyze team performance and metrics and present options for improvement.
• Lead or support design of new offerings or services for industry.

Skills

Operations leadership

People management

Analytical skills

Communication skills

Time management

Problem solving

Leadership

Education

Bachelor’s Degree

Job description

Accenture is seeking a Delivery Lead Manager to oversee delivery across multiple service operations, drive optimization, and ensure profitable, high-quality execution. The role requires extensive experience in operations, people management, and contact center environments, with Medicaid exposure preferred.

Role is remote with significant travel to client sites as requested; compensation varies by location and office.