Remote Delivery Operations Leader

Accenture PLC; Boston (MA); Remote; USD 94,000 - 245,000; Full time

Job summary

Accenture is seeking a Delivery Lead Manager to oversee multiple service delivery operations, driving optimization and profitability. The role is remote with travel to Albuquerque, NM up to 20–60% and standard 8‑hour shifts in MST, supporting Medicaid and large-scale contact-center initiatives.

Requires 5+ years in operations, 5+ years in people management, and 2+ years in contact center management along with a Bachelor’s Degree.

Qualifications

• Minimum 5 years’ experience in operations.
• Minimum 5 years’ experience in people management.
• Minimum 2 years’ experience in contact center management.
• Minimum 1 year’s experience working in Medicaid.
• Experience managing workforce of 100.
• Bachelor’s Degree required.

Responsibilities

• Ensure execution of delivery work across multiple service delivery operations.
• Drive optimization of delivery of standard solutions within areas of expertise.
• Deliver agreed scope of services while achieving profitability improvements and productive gains.
• Address performance issues across the service delivery operations, create operational approach and implement continuous improvement.
• Analyze team performance and metrics, compare against benchmarks, and present options for improving overall performance.
• Manage supply and demand, service quality and processes to meet delivery expectations.

Skills

Operations

People mgmt

Contact center

Medicaid

Education

Bachelor’s Degree

Job description

Accenture is seeking a Delivery Lead Manager to oversee multiple service delivery operations, driving optimization and profitability. The role is remote with travel to Albuquerque, NM up to 20–60% and standard 8‑hour shifts in MST, supporting Medicaid and large-scale contact-center initiatives.

Requires 5+ years in operations, 5+ years in people management, and 2+ years in contact center management along with a Bachelor’s Degree.