Remote Delivery Lead Manager for Contact Center Ops

Accenture Plc; Albuquerque (NM); Remote; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and LTD

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a Delivery Lead Manager to oversee delivery across multiple service operations. The role focuses on driving efficiency, profitability, and continuous improvement while managing performance and staff capacity.

The position requires extensive experience in operations, people management, and contact center leadership, with remote work and significant travel to client sites. A Bachelor’s degree is preferred.

Qualifications

• Minimum 5 years’ experience in operations.
• Minimum 2 years’ experience in contact center management.
• Minimum 1 year’ experience working in Medicaid.

Responsibilities

• Ensure execution of delivery work across multiple service delivery operations.
• Drive optimization of delivery of standard solutions within areas of expertise.
• Deliver agreed scope of services while achieving profitability improvements and productive gains.
• Address performance issues across service delivery operations and implement continuous improvement.
• Analyze team performance and metrics and present options for improvement.

Skills

Operations leadership

People management

Client relationship management

SLA management

Change management

Cost management

Operational excellence

Education

Bachelor’s Degree

Job description

Accenture is seeking a Delivery Lead Manager to oversee delivery across multiple service operations. The role focuses on driving efficiency, profitability, and continuous improvement while managing performance and staff capacity.

The position requires extensive experience in operations, people management, and contact center leadership, with remote work and significant travel to client sites. A Bachelor’s degree is preferred.