Remote Delinquency & Collections Specialist

BMO; United States; Remoto; CAD 45.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Tuition reimbursement

Retirement savings plan

Descrizione del lavoro

BMO Financial Group is seeking a collections-focused professional for remote opportunities in Canada. You will review delinquent accounts, provide collections-related sales and services, and advise customers on payment strategies aligned with their objectives.

The role involves handling high-risk cases, delivering insights through reports and dashboards, and collaborating across stakeholders to mitigate losses while maintaining strong customer relationships.

Competenze

• Typically 3–5 years of relevant experience and a post-secondary degree in a related field.
• Knowledge of Credit Qualifications and related credit knowledge according to standards.
• Knowledge of federal, provincial/local laws related to Consumer Collections.
• Knowledge of BMO products and services.
• Knowledge of competitive marketplace and trends in product offerings.
• Specialized knowledge from education and/or business experience.

Mansioni

• Review delinquent, high-risk, or written-off accounts for collections opportunities.
• Provide collections-related sales and service to BMO customers or prospects.
• Advise customers on payment strategies and products meeting their objectives.
• Handle customer inquiries and escalated collection cases.
• Prepare reports and dashboards with collection metrics.
• Collaborate with internal stakeholders to implement loss mitigation solutions.

Conoscenze

Customer service

Collections

Negotiation

Communication

Analytical thinking

Formazione

Post-secondary degree in related field

Strumenti

CRM software

Data dashboards

Descrizione del lavoro

BMO Financial Group is seeking a collections-focused professional for remote opportunities in Canada. You will review delinquent accounts, provide collections-related sales and services, and advise customers on payment strategies aligned with their objectives.

The role involves handling high-risk cases, delivering insights through reports and dashboards, and collaborating across stakeholders to mitigate losses while maintaining strong customer relationships.