Senior Collections Manager — Strategy, Recovery & Relationships

BMO; Irving (TX); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Job summary

BMO is seeking a Collections professional in the Irving, TX area to review delinquent and high-risk accounts, advise customers on payment options, and drive collections strategies with a focus on customer-centric service. This role emphasizes relationship building and cross-functional collaboration within the collections lifecycle.

Ideal candidates bring 4–6 years of relevant experience and a post-secondary degree.

Qualifications

• Experience in consumer collections or financial services preferred.
• Strong communication and negotiation skills required.
• Ability to analyze customer data and form actionable recommendations.

Responsibilities

• Collaborates in reviewing delinquent or high-risk accounts for collections opportunities.
• Advises customers on payment strategies and products.
• Delivers sales and service activities per approved procedures.
• Develops long-term, profitable client relationships and expands share of wallet.
• Uses data and reports to inform collections strategies.

Skills

Customer service

Relationship management

Negotiation

Sales and service

Communication

Education

Post-secondary degree

Tools

CRM tools

Job description

BMO is seeking a Collections professional in the Irving, TX area to review delinquent and high-risk accounts, advise customers on payment options, and drive collections strategies with a focus on customer-centric service. This role emphasizes relationship building and cross-functional collaboration within the collections lifecycle.

Ideal candidates bring 4–6 years of relevant experience and a post-secondary degree.