Collections Strategy Lead — 4 Days/Week Office

BMO U.S.; Irving (TX); Hybrid; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Job summary

BMO Financial Group in Irving, Texas, is seeking an experienced collections professional to review delinquent and high-risk accounts, advise customers on payment strategies, and drive recovery while delivering exceptional service.

The role requires 4–6 years of relevant experience, deep knowledge of credit qualifications, and the ability to build long-term relationships with clients. This is a hybrid office role with four days on-site and benefits supporting growth.

Qualifications

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
• Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - In-depth.
• Knowledge of BMO products and services - In-depth.
• Verbal & written communication skills - In-depth.

Responsibilities

• Review delinquent, high risk, or written-off accounts for possible collections opportunities.
• Advise customers on payment strategies and products that meet their objectives.
• Fulfills sales and service activities for the customer in accordance with approved procedures.
• Develops and maintains long-term, profitable relationships and expands share of wallet.
• Contacts customers to obtain necessary information to manage their application and inform them of status.

Skills

Customer service

Negotiation

Communication

Data analysis

Problem solving

Education

Post-secondary degree

Credit qualifications knowledge

Tools

Credit systems

CRM systems

MS Excel

Job description

BMO Financial Group in Irving, Texas, is seeking an experienced collections professional to review delinquent and high-risk accounts, advise customers on payment strategies, and drive recovery while delivering exceptional service.

The role requires 4–6 years of relevant experience, deep knowledge of credit qualifications, and the ability to build long-term relationships with clients. This is a hybrid office role with four days on-site and benefits supporting growth.