Remote Deduction & Chargeback Analyst I

Weyco Group, Inc.; Milwaukee (WI); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Work from home opportunities

Medical, vision, and dental insurance

Long-term disability (LTD)

HSA

Vacation

401(k) plan

Job summary

Weyco Group, Inc. is seeking a deduction management professional reporting to the Director of Credit.

The role will oversee returns, chargebacks, and deductions for a defined customer group, ensuring timely resolutions and accurate credit memos. Key duties include issuing RAs, resolving disputes with customers and internal teams, handling refusals, price discrepancies, and shortages, and maintaining appropriate documentation.

Qualifications

• Experience in deduction management required.
• Credit or customer service experience preferred but not required.

Responsibilities

• Issue and distribute Return Authorizations (RA) following company policy.
• Investigate and resolve all chargebacks and deductions with customers, sales team, or Weyco Group personnel as needed.
• Issue credit memos in response to returns, chargebacks or deductions.
• Research and resolve all customer refusals.
• Investigate and resolve price discrepancies.
• Trace shipments and provide proofs of delivery (PODs) for shortages.
• Investigate and communicate findings to address customer concerns regarding invoices, shipping or product issues.
• Research freight claims for shipping issues.
• Print invoice copies as needed.
• Match paperwork for documentation input and filing; work with reports as needed.
• Perform other duties as assigned.

Job description

Weyco Group, Inc. is seeking a deduction management professional reporting to the Director of Credit.

The role will oversee returns, chargebacks, and deductions for a defined customer group, ensuring timely resolutions and accurate credit memos. Key duties include issuing RAs, resolving disputes with customers and internal teams, handling refusals, price discrepancies, and shortages, and maintaining appropriate documentation.