Deductions Specialist

Stonewall Kitchen, LLC; York (ME); On-site; USD 50,000 - 70,000; Full time

Job summary

Stonewall Kitchen, LLC seeks a Deductions Specialist to research, resolve and dispute customer deductions across wholesale accounts. You will coordinate deduction information with Field Sales Managers and finance to track statuses.

You will obtain deduction backups, verify against approved programs, and escalate slow-moving items to leadership while maintaining strong relationships with customers and internal teams.

Qualifications

• Bachelor's degree in business or accounting preferred or related field; 2–5 years in CPG/FMCG deduction management.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent written and verbal communication; ability to build relationships with staff and customers.
• Proficient in Excel and ERP systems; ability to multitask in a fast-paced environment.

Responsibilities

• Research, resolve, and dispute customer deductions for wholesale accounts.
• Obtain deduction backups from wholesale customers or via portals.
• Verify deductions against approved programs and supporting documents.
• Escalate slow-moving deductions to the Director/VP of Sales as needed.
• Coordinate with finance and sales teams to resolve deductions timely.
• Communicate deduction information to Field Sales Managers and customers.
• Identify and pursue refunds or paybacks for improper deductions.

Skills

Analytical skills

Communication skills

Interpersonal skills

Independence

Education

Bachelor's degree in business/accounting or related field

Tools

Microsoft Dynamics ERP

Advanced Excel

Job description

The Deductions Specialist will be responsible for researching, resolving, and disputing customer deductions. This representative will be responsible for wholesale deductions, communicating chargeback information to Field Sales Managers and tracking deduction statuses. This position will require accessing customer web portals and communicating with wholesale customers. This position is not limited to deductions and the Specialist may be assigned to other duties as needed.

Key Responsibilities

• Responsible for customer deductions, reconciliations, resolutions, and disputes
• Obtain deduction backups from wholesale customers (direct or via portal)
• Research, identify and resolve approved deductions
• Verify validity of customer deductions against approved programs
• Request proof of delivery and bill of ladings from freight companies to support shortage/damage claims
• Dispute unauthorized deductions and pursue paybacks
• Establish and maintain working relationships with finance and the sales team
• Influence Sales Team to resolve promotion related deductions in a timely manner
• Identify and resolve deductions in a timely and efficient manner while following proper procedures
• Escalate any slow-moving deductions to the Director of Sales or VP of Sales

Requirements

• Bachelor's degree in business/accounting preferred or related field or equivalent with 2-5 years CPG/FMCG trade deduction management experience.
• Strong computer skills, including Microsoft Excel, specifically spreadsheet applications (Microsoft Dynamics ERP and advanced Excel skills a plus)
• Ability to work in a fast-paced environment, develop relationships with teammates, customers, and sales team, have a positive attitude, and good listening skills
• Strong analytical and problem-solving skills required
• Excellent interpersonal and communication skills; written and verbal
• Advanced organizational skills with ability to multitask and prioritize; detail and results oriented
• Self-motivated, goal-oriented, and able to work independently and in a team environment