Deduction Analyst: Chargeback Resolution & Insights

Bradshaw Home; Fontana (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Vacation days

Floating holidays

Company holidays

Job summary

Bradshaw Home is seeking a Deduction Analyst I to review and resolve customer shortage and overage deduction claims. You will partner with Customer Service, Operations, Accounting, and other departments to gather documentation, validate claims, and identify root causes.

You will maintain records, update the Deduction Management System, and prepare weekly and monthly trend analyses to reduce chargebacks. The role requires 2–3 years of office experience, strong communication, and solid Excel and

Qualifications

• High school diploma or GED.
• 2–3 years of relevant office experience.
• Experience with Deduction Management System and ERP (NetSuite).
• Excellent written and verbal communication; strong analytical skills.

Responsibilities

• Review current shortage/overage claims for every customer.
• Coordinate with departments to process shortages/overages.
• Provide information needed to issue credit for valid shortages promptly.

Skills

Strong communication

Analytical skills

Multi-tasking

Attention to detail

Team player

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Excel

Deduction Management System

NetSuite ERP

Job description

Bradshaw Home is seeking a Deduction Analyst I to review and resolve customer shortage and overage deduction claims. You will partner with Customer Service, Operations, Accounting, and other departments to gather documentation, validate claims, and identify root causes.

You will maintain records, update the Deduction Management System, and prepare weekly and monthly trend analyses to reduce chargebacks. The role requires 2–3 years of office experience, strong communication, and solid Excel and