Adjustment Analyst I

Weyco Group, Inc.; Milwaukee (WI); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Work from home opportunities

Medical, vision, and dental insurance

Long-term disability (LTD)

HSA

Vacation

401(k) plan

Job summary

Weyco Group, Inc. is seeking a deduction management professional reporting to the Director of Credit.

The role will oversee returns, chargebacks, and deductions for a defined customer group, ensuring timely resolutions and accurate credit memos. Key duties include issuing RAs, resolving disputes with customers and internal teams, handling refusals, price discrepancies, and shortages, and maintaining appropriate documentation.

Qualifications

• Experience in deduction management required.
• Credit or customer service experience preferred but not required.

Responsibilities

• Issue and distribute Return Authorizations (RA) following company policy.
• Investigate and resolve all chargebacks and deductions with customers, sales team, or Weyco Group personnel as needed.
• Issue credit memos in response to returns, chargebacks or deductions.
• Research and resolve all customer refusals.
• Investigate and resolve price discrepancies.
• Trace shipments and provide proofs of delivery (PODs) for shortages.
• Investigate and communicate findings to address customer concerns regarding invoices, shipping or product issues.
• Research freight claims for shipping issues.
• Print invoice copies as needed.
• Match paperwork for documentation input and filing; work with reports as needed.
• Perform other duties as assigned.

Job description

Under direction of the Director of Credit and Credit Managers, has responsibility for all research, investigation and resolution for returns, charge backs & deduction issues for an assigned group of customers.

Essential Duties and Responsibilities:

• Issue and distribute Return Authorizations (RA) following company policy

• Investigate and resolve all chargebacks and deductions. Work with customer, sales team or other Weyco Group personnel as needed.

• In response to returns, chargebacks or deductions, issue appropriate credit memos

• Research and resolve all customer refusals

• Investigate and resolve all price discrepancies

• Investigate all shortages for validity. Trace shipments and provide POD’s as needed

• Help resolve customer (inside and outside) concerns/inquiries by performing investigation and communicating those findings. These could involve problems with items such as invoices, shipping issues or product problems/resolutions

• Research all freight claims for shipping issues

• Print invoice copies as needed

• Match appropriate paperwork to prepare for documentation input and filing

• Work with reports as needed

• Perform other duties as assigned

Education and/or Experience:

• Experience in deduction management required. Credit or customer service preferred, but not required

Other Skills and Abilities:

• Patience when dealing with internal and external customers

• Ability to remain flexible to changing work priorities and work load

• Able to take direction

• Multi-tasker with strong organizational skills

• Strong communication skills in multiple mediums

• Able to work in a fast paced, team-oriented environment

Weyco Group provides a family-friendly atmosphere with a great corporate culture, work from home opportunities, and a comprehensive benefit package which includes: medical, vision, and dental insurance, LTD, HSA, vacation, and 401(k).