Remote Database Service Delivery Lead

Altria Group, Inc.; Richmond (VA); Hybrid; USD 105,000 - 152,000; Full time

Job summary

Altria Group, Inc. is seeking a Database Service Delivery Engineer in Richmond, VA, with consideration for remote work for the right candidate.

You will supervise health, performance, and change management for enterprise database environments, coordinating across teams, vendors, and partners to drive operational excellence. You will also contribute to compliance, risk management, and disaster recovery efforts, develop dashboards and SLA metrics, and lead remediation and onboarding activities.

Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent combination of education and relevant experience.
• 5+ years supporting infrastructure operations, service management, engineering, or sophisticated technical support functions.
• Validated experience supporting and administering Microsoft SQL Server and Oracle database environments.
• Solid grasp of ITIL service management principles, including incident, problem, change, and service request management processes.
• Experience supporting compliance, audit, governance, risk management, or regulatory control activities within enterprise environments.
• Shown ability to analyze operational data, develop reports, and communicate service performance metrics to technical and business audiences.
• Strong coordination, communication, interpersonal, and customer leadership skills with the ability to work across multiple teams and external providers.
• Sophisticated proficiency with Microsoft Excel, Power BI, Microsoft 365, and enterprise tools such as ServiceNow, AuditBoard, and CMDB platforms; ITIL Foundation certification and experience supporting infrastructure services, vulnerability management, and managed service providers preferred.

Responsibilities

• Supervising database service health, availability, capacity, performance, incidents, problems, changes, service requests, and restoration activities to support operational excellence.
• Coordinating issue resolution and customer concern activities across technical support teams, engineering resources, managed service providers, and business partners.
• Assisting with compliance, audit, and risk management activities including SOX controls, access reviews, vulnerability management, patch validation, and disaster recovery testing.
• Developing operational dashboards, benchmark reporting, SLA performance metrics, incident trend analysis, and service health reporting to drive informed decision-making.
• Leading service provider work, remediation plans, contractual commitments, documentation requirements, and service performance reviews.
• Facilitating process improvements, operational readiness reviews, service onboarding activities, transition-to-support processes, and CMDB validation efforts.
• Identifying automation, process improvement, standardization, and service optimization opportunities that enhance efficiency and service quality.
• Ensuring consistency to infrastructure standards, security requirements, governance practices, lifecycle management processes, and operational policies.

Skills

ITIL service management

Stakeholder coordination

Data analysis & reporting

Strong communication

Leadership

Education

Bachelor’s degree in IT/CS/Engineering or equivalent

Tools

SQL Server

Oracle DB

ServiceNow

AuditBoard

CMDB

Power BI

Microsoft Excel

Microsoft 365

Job description

Associate Manager, Database Service Delivery Engineer Job Description Job Alerts Link Job Title: Associate Manager, Database Service Delivery Engineer Req Id: 3195 Work Model: Remote Company: Altria Client Services State/Province: Virginia Job Description:

Are you energized by ensuring critical database services remain secure, compliant, highly available, and continuously improving while coordinating across technical teams, external vendors, and business partners? If so, we invite you to bring your expertise to a role. You will contribute to efforts to drive operational excellence, governance, and improvement of service delivery across enterprise database environments. We are seeking aDatabase Service Delivery EngineerinRichmond, VA, but will consider a remote working arrangement for the right candidate.

In this exciting role, you will support the delivery, governance, and continuous improvement of database services across the organization. Working closely with engineering teams, managed service providers, project teams, and key business partners, you will help ensure services are delivered in alignment with operational criteria, information security mandates, regulatory obligations, and service level commitments. This role combines service management, operational oversight, reporting, vendor coordination, and technical governance to support a reliable and efficient database services portfolio.

What you will be doing:

• Supervising database service health, availability, capacity, performance, incidents, problems, changes, service requests, and restoration activities to support operational excellence.
• Coordinating issue resolution and customer concern activities across technical support teams, engineering resources, managed service providers, and business partners.
• Assisting with compliance, audit, and risk management activities including SOX controls, access reviews, vulnerability management, patch validation, and disaster recovery testing.
• Developing operational dashboards, benchmark reporting, SLA performance metrics, incident trend analysis, and service health reporting to drive informed decision-making.
• Leading service provider work, remediation plans, contractual commitments, documentation requirements, and service performance reviews.
• Facilitating process improvements, operational readiness reviews, service onboarding activities, transition-to-support processes, and CMDB validation efforts.
• Identifying automation, process improvement, standardization, and service optimization opportunities that enhance efficiency and service quality.
• Ensuring consistency to infrastructure standards, security requirements, governance practices, lifecycle management processes, and operational policies.

We want you to have:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent combination of education and relevant experience.
• 5+ years supporting infrastructure operations, service management, engineering, or sophisticated technical support functions.
• Validated experience supporting and administering Microsoft SQL Server, Oracle, or similiar database environments.
• Solid grasp of ITIL service management principles, including incident, problem, change, and service request management processes.
• Experience supporting compliance, audit, governance, risk management, or regulatory control activities within enterprise environments.
• Shown ability to analyze operational data, develop reports, and communicate service performance metrics to technical and business audiences.
• Strong coordination, communication, interpersonal, and customer leadership skills with the ability to work across multiple teams and external providers.
• Sophisticated proficiency with Microsoft Excel, Power BI, Microsoft 365, and enterprise tools such as ServiceNow, AuditBoard, and CMDB platforms; ITIL Foundation certification and experience supporting infrastructure services, vulnerability management, and managed service providers preferred.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Why You’ll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported — both at work and in life. Here’s what you’ll find here:

• Work where life works for you —with flexible and remote options that fit your world, not the other way around.
• Own your time— start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
• A place where you belong— where your ideas are welcomed, your growth is encouraged, and your impact is real
• Get recognized for your work– annual merit increases and performance bonus
• A future you can count on— 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
• Help with your goals— get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
• Support for what matters most— comprehensive medical, dental, and vision coverage for you and your family
• Celebrating your milestones— paid parental and bonding leave for life’s biggest moments.
• Wellness that goes beyond work— programs that care for your whole well-being at whatever stage you are in your life
• A culture that gives back— paid volunteer days and a shared commitment to making a difference

At Altria, we offer more than benefits — we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.

Altria is a Fortune 500 company that has a leading portfolio of products for U.S. adult tobacco and nicotine consumers 21+. For decades we’ve been leaders in the tobacco industry, but the industry is evolving - and so are we. Our Vision is Moving Beyond Smoking™.

At Altria, we celebrate the power of diverse teams working together to shape our future. Each Altria company is an equal opportunity employer. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with conviction records, a fair chance at employment. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders.

Altria is the parent company of Philip Morris USA, John Middleton, U.S. Smokeless Tobacco, Helix Innovations, and NJOY. Altria complements its tobacco portfolio with equity investments in Anheuser-Busch InBev and Cronos Group.

Learn more about Altria at www.altria.com and follow us on LinkedIn .

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