Remote SAP Service Delivery Engineer

Altria Client Services LLC in; Richmond (VA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Remote-friendly

Flexible work options

Wellness program

401(k) matching

Professional development

Job summary

Altria Client Services LLC in Richmond, VA, seeks a SAP Service Delivery Engineer (Finance) to govern enterprise SAP services, ensure reliability, security, and performance, and collaborate with IT and business teams. This hybrid role offers remote options for the right candidate.

The position emphasizes governance, operational oversight, SOX controls, and service excellence, with focus on dashboards, metrics, and continuous improvement. 5+ years in SAP operations preferred.

Qualifications

• Bachelor's degree in IT, CS, engineering or related field.
• 5+ years supporting SAP operations or Basis/security roles.
• Strong ITIL and SOX governance experience.
• Experience in enterprise audit and regulatory controls.

Responsibilities

• Supervise SAP service operations including system health, availability, capacity, transport activity, batch processing, interfaces, incidents, and service requests.
• Coordinate with SAP Basis, security, functional, infrastructure, and MSP teams to resolve operational issues and customer concerns.
• Support compliance and governance activities including SOX controls, access reviews, privileged access management, audit evidence collection, and remediation tracking.
• Develop and maintain service scorecards, performance reports, SLA metrics, and executive-level reporting materials.
• Coordinate vendor and MSP performance by tracking work, validating commitments, reviewing documentation, and raising concerns.
• Support project delivery activities including readiness assessments, transition-to-support, cutovers, hypercare, and change coordination.
• Maintain and enhance runbooks, SOPs, issue processes, and service management standards.
• Identify opportunities to improve SAP service reliability, governance, automation, and overall efficiency.

Skills

SAP Operations

ITIL

SOX Compliance

Incident & Change Mgmt

Auditing & Compliance

Stakeholder Communication

Education

Bachelor's degree in IT/CS/Engineering

Tools

Power BI

Excel

ServiceNow

CMDB management

S/4HANA

MS 365

Job description

Altria Client Services LLC in Richmond, VA, seeks a SAP Service Delivery Engineer (Finance) to govern enterprise SAP services, ensure reliability, security, and performance, and collaborate with IT and business teams. This hybrid role offers remote options for the right candidate.

The position emphasizes governance, operational oversight, SOX controls, and service excellence, with focus on dashboards, metrics, and continuous improvement. 5+ years in SAP operations preferred.