Remote Data & Systems Specialist — CRM Mastery for Impact

National Wildlife Federation; Reston (VA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Winter break

Family and Medical Leave

Health insurance options

Therapist available

Pet insurance

Retirement plan with match

Job summary

The National Wildlife Federation in Reston, Virginia, is seeking a Data & Systems Specialist to manage supporter systems, act as CRM administrator, and improve data hygiene and governance. You will partner with stakeholders across fundraising, programs, and operations to align system capabilities with organizational goals.

You will support users, document processes, and drive training to optimize adoption. Hybrid or remote work is possible; occasional travel may be required.

Qualifications

• 2+ years in an administrator role for an enterprise CRM (Dynamics, Salesforce or Blackbaud).
• 2+ years as a CRM user and vendor/support contact.
• 2+ years implementing data hygiene, governance, and data integrity tasks.
• 2+ years handling data imports, exports, and validation for enterprise systems.

Responsibilities

• Serve as the primary administrator for the CRM database (Microsoft Dynamics).
• Troubleshoot system issues and deploy practical solutions with stakeholders.
• Execute system improvements and upgrades with users, developers, and data analysts.
• Create and run QA testing scripts for enhancements or fixes.
• Build queries and distribute reports to system stakeholders.
• Provide CRM user support and training to ensure effective utilization.

Skills

Analytical thinking

Problem solving

Communication

Collaboration

Organization

Adaptability

Learning new tech

Education

Bachelor's degree

Salesforce Administrator certification

Tools

Microsoft Dynamics

Salesforce

Blackbaud CRM

Tableau

SQL Server

APIs

Job description

The National Wildlife Federation in Reston, Virginia, is seeking a Data & Systems Specialist to manage supporter systems, act as CRM administrator, and improve data hygiene and governance. You will partner with stakeholders across fundraising, programs, and operations to align system capabilities with organizational goals.

You will support users, document processes, and drive training to optimize adoption. Hybrid or remote work is possible; occasional travel may be required.