Fundraising Operations Analytics Lead (Remote)

World Wildlife Fund; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Job summary

World Wildlife Fund in Washington, DC is seeking a Fundraising Operations Senior Business Analyst to safeguard CRM data integrity and lead automation initiatives for gift processing. You will analyze business processes, document requirements, and implement solutions with cross-functional teams, ensuring efficient revenue processing and robust training materials.

Hybrid in DC preferred, remote option available; you’ll help drive continuous improvement and adoption of new technologies across

Qualifications

• Bachelor’s degree with 6+ years as a Business Analyst or similar role (non-profit preferred).
• CRM database and high-volume data processing experience required; BBCRM and BrightVine Data Loader strongly desired.
• Proficiency with Microsoft Power Platform, Power Apps, and Power Automate strongly desired.
• Strong problem-solving abilities and a proactive mindset, with a track record of delivering value through process improvement.
• Excellent organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills, with the ability to engage and collaborate with internal and external stakeholders at all levels.
• Committed to building and strengthening a culture of inclusion within and across teams, aligning with WWF values: Courage, Integrity, Respect, Collaboration.

Responsibilities

• Oversees all automated Fundraising Operations data processing. Designs, implements and manages all file imports and layouts utilizing the BrightVine Data Loader, SAS and BBCRM technology.
• Collaborates with stakeholders to gather and document business requirements. Develops innovative solutions and strategies to address business challenges and enhance operational efficiency while ensuring alignment with existing systems and integrations.
• Drives the end-to-end lifecycle for Fundraising Operations special projects, software upgrades and implementations, including planning, execution, monitoring, and control, to ensure timely delivery of high-quality solutions within scope, timeline, and budget.
• Identifies and mitigates risks and issues that may impact project success, implementing proactive measures to minimize disruption and ensure smooth project execution.
• Leads and facilitates meetings, workshops and presentations to communicate changes to configurations, customizations, business processes and software applications to end users and other key stakeholders.
• Creates and maintains all business process documents required for change management and training.
• Researches industry trends, best practices and emerging technologies related to gift administration, operations management and process optimization.
• Proactively identifies opportunities for continuous improvement, automation and innovation, championing initiatives to drive positive change and enhance effectiveness.

Skills

Business Analysis

Data Management

Project Leadership

Collaboration & Change Enablement

Education

Bachelor's degree in a relevant field

Tools

BBCRM

BrightVine Data Loader

Power Platform

Job description

World Wildlife Fund in Washington, DC is seeking a Fundraising Operations Senior Business Analyst to safeguard CRM data integrity and lead automation initiatives for gift processing. You will analyze business processes, document requirements, and implement solutions with cross-functional teams, ensuring efficient revenue processing and robust training materials.

Hybrid in DC preferred, remote option available; you’ll help drive continuous improvement and adoption of new technologies across