Data & Systems Manager: CRM, SharePoint & LMS

National Down Syndrome Society; Washington (District of Columbia); Hybrid; USD 55,000 - 65,000; Full time

Job summary

NDSS is seeking a Database & Systems Manager in Washington, DC, with responsibility for the organization’s CRM, SharePoint, Asana, and learning management systems. You will ensure data integrity, create reports and dashboards, and optimize workflows across departments.

The role requires 3–5+ years’ experience managing databases and internal systems, plus strong Microsoft 365 and CRM expertise. Optional remote work from home within DC is available.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field preferred.
• 3–5+ years of experience managing databases, SharePoint, and organizational systems.
• Experience with CRM/database platforms (Salesforce, Blackbaud, EveryAction, Raiser’s Edge, or similar preferred).
• Strong knowledge of Microsoft 365 and SharePoint administration.

Responsibilities

• Serves as the primary administrator for the NDSS CRM system, overseeing data management, integrations, and the flow of information across departments and integrated/external systems.
• Manages and maintains database integrity through audits, clean-ups, imports/exports, and quality assurance processes.
• Develops and manages reports, dashboards, and data queries to support operational planning and decision-making.
• Evaluates system integrations, external platforms, and workflow enhancements to improve data accuracy and efficiency; coordinates with vendors and consultants.
• Assists with evaluating external systems for compatibility with the existing CRM platform.
• Supports departments with database segmentation and audience development for marketing, development, and outreach purposes.
• Serves as the primary administrator for Asana, overseeing platform configuration, user permissions, workspace structure, integrations, templates, and ongoing optimization.
• Manages the organization's SharePoint environment, including permissions, document structure, file governance, migration of legacy files, and ongoing maintenance.
• Creates and updates system procedures, user documentation, and staff training resources.
• Provides day-to-day support and guidance for CRM, SharePoint, Microsoft 365, Asana, learning management system, and other internal platforms.
• Supports the COO in strengthening organizational data governance and systems infrastructure by establishing system standards and security controls.

Skills

Problem-solving skills

Organizational skills

Communication skills

Education

Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field

Tools

Salesforce

Blackbaud

EveryAction

Raiser’s Edge

Microsoft 365

SharePoint

Job description

NDSS is seeking a Database & Systems Manager in Washington, DC, with responsibility for the organization’s CRM, SharePoint, Asana, and learning management systems. You will ensure data integrity, create reports and dashboards, and optimize workflows across departments.

The role requires 3–5+ years’ experience managing databases and internal systems, plus strong Microsoft 365 and CRM expertise. Optional remote work from home within DC is available.