Remote Data Insights & Reporting Analyst

Maximus; Phoenix (AZ); Remote; USD 45,000 - 69,000; Full time

Job summary

Maximus is seeking a remote Analyst to support a federal program in a consolidated contact center environment. The Analyst will build reports and dashboards to provide actionable insights to operational leaders, deliver daily reports directly to the client, and perform ad hoc analyses of trends and data. This fully remote role requires U.S.

citizenship and the ability to pass a federal background check. A bachelor's degree and 3+ years of data analytics experience in call center settings are

Qualifications

• Bachelor's degree in a relevant field and 3+ years of relevant experience.
• U.S. Citizenship and ability to pass a security clearance.
• 2+ years of data analytics experience in a call center environment.
• Experience with Microsoft Power Platform preferred.
• Experience with MicroStrategy preferred.
• Ability to quickly learn and adapt to new technologies.
• Strong attention to detail.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Responsible for database administration, data consolidation, data analysis and management reporting.
• Design database reports based on the requestor’s requirements in support of key business strategies.
• Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
• Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
• Create user guides and train on use of database reports, as necessary.

Skills

Data analytics

Reporting

Attention to detail

Critical thinking

Adaptability

Education

Bachelor's degree

Tools

MicroStrategy

Power BI

Power Apps

Power Automate

Excel

Amazon Connect

Job description

Maximus is seeking a remote Analyst to support a federal program in a consolidated contact center environment. The Analyst will build reports and dashboards to provide actionable insights to operational leaders, deliver daily reports directly to the client, and perform ad hoc analyses of trends and data. This fully remote role requires U.S.

citizenship and the ability to pass a federal background check. A bachelor's degree and 3+ years of data analytics experience in call center settings are