Remote Data Insights & Reporting Analyst

Maximus; Boise (ID); Remote; USD 45,000 - 69,000; Full time

Job summary

Maximus is hiring a remote Analyst to support a federal program within a consolidated contact center environment. The role focuses on building reports and dashboards to provide actionable insights to operational leaders, and delivering daily reports directly to the client.

The Analyst will perform ad hoc analyses of trends and data, ensure secure reporting, and contribute to monitoring and optimizing performance. This position requires compliance with federal background checks.

Qualifications

• Bachelor's degree in relevant field and 3+ years of professional experience or equivalent combination.
• U.S. Citizenship and ability to pass a security clearance.
• 2+ years of data analytics experience in a call center environment.
• Experience with Microsoft Power Platform preferred.
• Experience with MicroStrategy preferred.
• Ability to learn new technologies quickly.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Responsible for database administration, data consolidation, data analysis and management reporting.
• Design database reports based on requester requirements to support business strategies.
• Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
• Monitor usage, upgrades, and reporting tools; monitor queries and ensure security of components.
• Create user guides and train on use of database reports as necessary.

Skills

Data analytics

Call center experience

Power Platform

MicroStrategy

Attention to detail

Critical thinking

Problem solving

Adaptability

Education

Bachelor's degree

Tools

Power BI

Power Apps

Power Automate

Microsoft Excel

Amazon Connect

SQL / Data querying

Job description

Maximus is hiring a remote Analyst to support a federal program within a consolidated contact center environment. The role focuses on building reports and dashboards to provide actionable insights to operational leaders, and delivering daily reports directly to the client.

The Analyst will perform ad hoc analyses of trends and data, ensure secure reporting, and contribute to monitoring and optimizing performance. This position requires compliance with federal background checks.