Remote Data Center Services CoE Lead (Ops & Surge)

ABB; Washington; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

11 paid holidays

401k with company contributions

Employee stock purchase plan (ESAP)

Employee discount program

Job summary

ABB is seeking a senior operations leader for the Data Center Services Center of Excellence in the United States. You will oversee day‑to‑day service activities, drive strategy alignment with global objectives, and lead a surge team to ensure high‑quality execution across ABB Field Service operations.

The role requires a bachelor's degree, experience in data center start‑up/commissioning, strong leadership, and up to 50% travel. The position is remote within the U.S.

Qualifications

• Bachelor’s Degree in Engineering or Business or commensurate experience.
• Knowledge of Data Center Start-up and Commissioning strategies and the electrical market.
• MS Office/Google suite, SAP, and project issue resolution tools (BIM, Compass, CxAlloy, Procore, etc.).
• Interpret and work from engineering drawings and technical specifications.
• Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays.
• Travel up to 50% of time.
• Work authorization to work for ABB in the US.

Responsibilities

• Improves service availability, quality, and customer experience across field service operations.
• Develops, implements, and reviews field service strategy aligned with global objectives.
• Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
• Drives continuous improvement and KPI-based performance management.
• Leads Surge Team onboarding, training, compliance, and timesheet validation.
• Provides leadership and development for Field Service Engineers/Technicians.
• Collaborates across ABB teams to assign personnel and support project execution.

Skills

Leadership

Customer focus

Communication

Teamwork

Education

Bachelor's degree in Engineering or Business

Tools

MS Project

Google Workspace

SAP

Procore

BIM

Compass

CxAlloy

Job description

ABB is seeking a senior operations leader for the Data Center Services Center of Excellence in the United States. You will oversee day‑to‑day service activities, drive strategy alignment with global objectives, and lead a surge team to ensure high‑quality execution across ABB Field Service operations.

The role requires a bachelor's degree, experience in data center start‑up/commissioning, strong leadership, and up to 50% travel. The position is remote within the U.S.