Remote Data Center CoE Field Services Leader

ABB; South Dakota; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

11 paid holidays

401k with company contributions

Employee stock plan (ESAP)

Job summary

ABB is seeking a senior operations leader to run day‑to‑day Data Center Services within the United States. You will oversee the Center of Excellence, manage surge team operations, and drive end‑to‑end service delivery while ensuring safety and customer satisfaction.

The role emphasizes leadership, field service strategy, and collaboration across ABB teams to optimize resource planning, on‑site execution, and process improvements. Remote work from US with time‑zone considerations.

Qualifications

• Bachelor’s degree in engineering or business or commensurate experience.
• Knowledge of Data Center start-up and commissioning strategies, field service personnel development and the electrical industry within the Data Center market.
• Must be able to interpret and work from engineering drawings and technical specifications.
• Willing to travel up to 50% of time.

Responsibilities

• Improves service availability, quality, and customer experience across all field service operations.
• Develops, implements, and reviews field service strategy aligned with global business objectives.
• Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
• Drives continuous improvement, first‑time‑right execution, and KPI‑based performance management.
• Identifies on‑site opportunities to enhance customer operations and communicates them to account teams.

Skills

Leadership

Data Center Start-up

MS Office

SAP

Engineering drawings

Electrical power delivery

Safety compliance

Team leadership

Travel 50%

Education

Bachelor’s Degree in Engineering or Business

Tools

MS Project

Google Workspace

Compass

CxAlloy

Procore

Job description

ABB is seeking a senior operations leader to run day‑to‑day Data Center Services within the United States. You will oversee the Center of Excellence, manage surge team operations, and drive end‑to‑end service delivery while ensuring safety and customer satisfaction.

The role emphasizes leadership, field service strategy, and collaboration across ABB teams to optimize resource planning, on‑site execution, and process improvements. Remote work from US with time‑zone considerations.