Remote Data Center Field Service CoE Manager

ABB; Arizona; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401k plan

11 paid holidays

Employee discounts

Career development

Job summary

ABB is seeking a highly capable Data Center Services Lead in the United States to oversee day‑to‑day service activities for the Data Center Services Center of Excellence within Electrification Services. This role requires leadership across field service operations and surge team development, with a strong focus on safety, quality, and customer satisfaction.

The work model is remote within the U.S. with preference for candidates in the Western or Mountain Time Zones.

Qualifications

• Bachelor’s Degree in Engineering or Business or commensurate experience.
• Experience with Data Center Start-up and Commissioning strategies and field service development.
• Knowledge of SAP, MS Project and project issue resolution software.
• Ability to read and interpret engineering drawings and technical specifications.

Responsibilities

• Oversee day-to-day service activities for the Data Center Services Center of Excellence within the Electrification Services division for the United States.
• Lead Surge Team operations, onboarding, training, compliance, and validation of timesheets and expenses.
• Drive service strategy, operational excellence, and KPI-based performance management.
• Collaborate across ABB teams to assign personnel and support project execution.
• Ensure safety, quality, and customer satisfaction in all service interactions.

Skills

Leadership

People management

Customer focus

Travel up to 50%

Communication

Education

Bachelor's degree

Tools

SAP

MS Project

Google Workspace

BIM

Compass

Procore

Job description

ABB is seeking a highly capable Data Center Services Lead in the United States to oversee day‑to‑day service activities for the Data Center Services Center of Excellence within Electrification Services. This role requires leadership across field service operations and surge team development, with a strong focus on safety, quality, and customer satisfaction.

The work model is remote within the U.S. with preference for candidates in the Western or Mountain Time Zones.