Danish-Speaking Tech Support Advisor - Relocation & Training

Employers from Greece

United States

Remote

USD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Monthly bonus

Relocation package

Health insurance

Private health insurance

2 extra salaries

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Danish Speaking Technical Support Advisor to join our customer service team. This role focuses on delivering expert technical assistance to Danish-speaking clients via phone, email, and chat.

You will troubleshoot issues, document resolutions in our CRM, and collaborate with product and engineering teams to improve support processes. Fluency in Danish and English is required, with strong communication and problem-solving

Qualifications

Fluency in Danish and English, both written and spoken.
Experience in technical support or customer service.
Strong technical aptitude and troubleshooting.
Detail-oriented with analytical problem-solving skills.
Strong communication with a customer focus.
Experience with CRM systems and remote support tools.
Ability to work independently and in a team.

Responsibilities

Offer excellent technical support to Danish-speaking customers via phone, email, and chat.
Identify, troubleshoot, and resolve technical issues while ensuring high customer satisfaction.
Guide customers in utilizing product features and best practices effectively.
Maintain accurate documentation of customer interactions and resolutions in our CRM system.
Collaborate with product and engineering teams to elevate and resolve complex technical issues.
Conduct follow-ups with customers to ensure complete satisfaction with the solutions provided.
Stay updated on product changes and industry trends to provide relevant and informed support.