Danish Mobile Tech Support Specialist (Remote)
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Résumé du poste
Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking Mobile Support Specialist to assist Danish-speaking clients with mobile device questions and technical problems, delivering top-notch customer service. The role is remote and requires strong problem-solving skills and a passion for technology.
You will handle inquiries via phone, email, and chat, document resolutions in the CRM, and collaborate with tech teams to improve support processes.
Qualifications
- Proficiency in Danish and English with strong communication skills.
- Experience in mobile support or technical support is desirable.
- Strong diagnostic and troubleshooting skills for mobile devices.
- Excellent customer service abilities with diverse clientele.
Responsabilités
- Provide Danish-speaking mobile support via phone, email, and chat.
- Troubleshoot mobile apps, connectivity, and device setup issues.
- Offer personalized solutions to improve mobile device usage.
- Document interactions and resolutions in the CRM system.
- Collaborate with technical teams to escalate complex issues and improve processes.
- Follow up to ensure complete issue resolution and satisfaction.
Connaissances
Outils
Description du poste
Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking Mobile Support Specialist to assist Danish-speaking clients with mobile device questions and technical problems, delivering top-notch customer service. The role is remote and requires strong problem-solving skills and a passion for technology.
You will handle inquiries via phone, email, and chat, document resolutions in the CRM, and collaborate with tech teams to improve support processes.
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