Remote Cybersecurity Product Support Specialist

Huntress; United States; Remote; USD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Remote work

PTO and holidays

Parental leave (12 weeks)

Medical, dental, vision plans

401(k) with 5% contribution

Stock options for all full-time

Zusammenfassung

Huntress is hiring a Product Support Specialist for a 100% remote US team. You will join a world-class support function with a 98%+ CSAT and a commitment to top-tier service.

You will guide customers through technical issues, collaborate with a strong team, and grow expertise in Huntress products while delivering exceptional support. You’ll be part of a remote-first culture with regular coaching and training, formal onboarding, and clear career growth.

Qualifikationen

• Experience supporting Microsoft Windows Operating Systems, including troubleshooting services and registry issues.
• Experience with macOS and familiarity with Terminal/Bash is a plus.
• Strong customer service orientation and willingness to be a team player.
• Experience with IT management tools such as GPO, RMMs, and SCCM; scripting is a plus.

Aufgaben

• Provide initial partner support and convey resolutions to customers.
• Walk customers through problem-solving processes and provide assistance.
• Assess customer issues and properly elevate incidents as needed.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customer expectations.
• Recommend changes to internal and customer-facing documentation where needed.
• Continually grow knowledge of internal procedures, the company product, and customer environments.

Kenntnisse

Customer support

Team player

Problem solving

Windows troubleshooting

macOS troubleshooting

ProcMon

Process Explorer

Tools

GPO

RMMs

SCCM

Jobbeschreibung

Huntress is hiring a Product Support Specialist for a 100% remote US team. You will join a world-class support function with a 98%+ CSAT and a commitment to top-tier service.

You will guide customers through technical issues, collaborate with a strong team, and grow expertise in Huntress products while delivering exceptional support. You’ll be part of a remote-first culture with regular coaching and training, formal onboarding, and clear career growth.