Remote Product Support Specialist — Cybersecurity

Jobicy; United States; Teletrabalho; USD 50 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% remote work environment – since 2

Generous paid time off policy

12 weeks of paid parental leave

Medical, dental, and vision plans

401(k) with 5% contribution

Life and Disability insurance

Stock options for all full‑time

$500 home office reimbursement

Education and professional development

$75 USD/month digital reimbursement

BetterUp coaching access

Resumo da oferta

Huntress, a remote-first cybersecurity company, is seeking a Product Support Specialist to join a world‑class support team. You will be the first and primary point of contact for technical support, delivering world‑class service while helping customers understand and use Huntress products.

You’ll join a team that values mentorship, training, and strong collaboration, with regular coaching and growth opportunities.

Qualificações

• Ability to adapt and pivot quickly to day-to-day changes that hypergrowth companies experience.
• Highly collaborative mindset; able to work as one team to solve partner issues.
• Disciplined with systematic problem-solving skills.
• Practical experience supporting Windows Operating Systems and Windows internals.
• Practical experience with macOS and familiarity with Terminal/Bash is a plus.
• Experience with tools such as ProcMon and Process Explorer is a plus.
• Familiar with system config/management tools like GPO, RMMs, and SCCM; scripting tools a plus.

Responsabilidades

• Provide initial partner support and convey resolutions to customers.
• Walk customers through problem-solving processes and provide assistance.
• Assess customer issues and properly escalate incidents as needed.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customer expectations.
• Recommend changes to internal and customer-facing documentation where needed.
• Continually grow knowledge of internal procedures, the Huntress product, and customer environments.

Conhecimentos

Adaptability

Collaborative

Problem-solving

Windows OS

macOS familiarity

ProcMon

Process Explorer

GPO

RMMs

SCCM

Ferramentas

ProcMon

Process Explorer

GPO

RMMs

SCCM

Descrição da oferta de emprego

Huntress, a remote-first cybersecurity company, is seeking a Product Support Specialist to join a world‑class support team. You will be the first and primary point of contact for technical support, delivering world‑class service while helping customers understand and use Huntress products.

You’ll join a team that values mentorship, training, and strong collaboration, with regular coaching and growth opportunities.