Remote Cybersecurity Product Support Specialist

Saasventurecapital; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work

Paid time off

Parental leave

Medical, dental, and vision

401(k) with 5% match

Life and disability insurance

Stock options

Home office stipend

Education allowance

Digital reimbursement

Career coaching

Job summary

Huntress is a remote-first cybersecurity company headquartered in the United States, seeking a Product Support Specialist to join our team. You will be the first and primary point of contact for technical support, delivering world-class service while learning our technology and product offerings.

You will be part of a collaborative department that values coaching, mentoring, and growth opportunities. Expect to help drive CSAT and resolve customer inquiries efficiently in a fast-moving

Qualifications

• Adapt quickly to day-to-day changes in hypergrowth companies.
• Collaborate effectively as a team to solve problems for partners.
• Demonstrate disciplined, systematic problem-solving approach.
• Experience supporting Windows OS and familiarity with Windows internals.
• Experience with macOS including Terminal and Bash knowledge.
• Experience with antivirus configuration and integration with software.
• Familiar with GPO, RMMs, and SCCM; scripting these tools is a plus.

Responsibilities

• Provide initial partner support and convey resolutions to customers.
• Walk customers through problem-solving processes and provide assistance.
• Assess customer issues and properly escape incidents as needed.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customer expectations.
• Recommend changes to internal and customer-facing documentation where needed.
• Continually grow knowledge of internal procedures, product, and customer environments.

Skills

Adaptability

Collaborative mindset

Problem-solving

Windows OS

macOS

Terminal/Bash

ProcMon

Antivirus configuration

GPO/RMM/SCCM

Scripting tools

Tools

ProcMon

Process Explorer

Job description

Huntress is a remote-first cybersecurity company headquartered in the United States, seeking a Product Support Specialist to join our team. You will be the first and primary point of contact for technical support, delivering world-class service while learning our technology and product offerings.

You will be part of a collaborative department that values coaching, mentoring, and growth opportunities. Expect to help drive CSAT and resolve customer inquiries efficiently in a fast-moving