Remote Cybersecurity Adoption Lead

Darktrace; Minneota (MN); Remote; USD 100.000 - 120.000; Vollzeit

Zusammenfassung

Darktrace, a global leader in AI-driven cybersecurity, seeks a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness. You will partner with security, IT, and stakeholders to turn deployment into measurable adoption.

Collaborating with Account Executives, Solutions Engineering, and Support, you will provide a clear technical view of health, adoption, risks, and renewal readiness, while driving Time-to-Value for customers.

Qualifikationen

• 3+ years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
• Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Aufgaben

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Kenntnisse

Customer-facing

Enterprise cybersecurity

Adoption & retention

Stakeholder management

Technical guidance

Jobbeschreibung

Darktrace, a global leader in AI-driven cybersecurity, seeks a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness. You will partner with security, IT, and stakeholders to turn deployment into measurable adoption.

Collaborating with Account Executives, Solutions Engineering, and Support, you will provide a clear technical view of health, adoption, risks, and renewal readiness, while driving Time-to-Value for customers.