Remote CX Manager for AI Docs & Decks (Flexible Hours)

Ethos; United States; Remote; AUD 83,000 - 117,000; Part time

Benefits offered by this job

Remote work

Flexible hours

Competitive compensation

Job summary

Ethos is seeking an experienced Customer Experience Manager to help train our latest language model on professional documents, spreadsheets, and slide decks. The role focuses on turning messy support data into trusted QBR decks, health-score dashboards, and escalation playbooks.

You will own health-score models and renewal forecasting for a B2B SaaS context, delivering expert-level document craft across Word, Excel, and PowerPoint. This is a fully remote, flexible engagement with ASAP start.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization.
• Translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust.
• Expert-level document, spreadsheet, and slide craftsmanship with excellent written communication and attention to detail.

Responsibilities

• Create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows.
• Develop health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer briefs.

Skills

Customer success

Support operations

Health-score models

Renewal forecasting

Job description

Ethos is seeking an experienced Customer Experience Manager to help train our latest language model on professional documents, spreadsheets, and slide decks. The role focuses on turning messy support data into trusted QBR decks, health-score dashboards, and escalation playbooks.

You will own health-score models and renewal forecasting for a B2B SaaS context, delivering expert-level document craft across Word, Excel, and PowerPoint. This is a fully remote, flexible engagement with ASAP start.