Remote Customer Success Manager - AI Docs & Decks Expert

Ethos; United States; On-site; USD 83,000 - 110,000; Part time

Job summary

Ethos is seeking experienced customer success managers to help train an advanced language model on professional documents, spreadsheets, and slide decks. This remote, flexible role requires 4+ years leading CS or support operations for B2B SaaS, plus craft of health-score models and renewal forecasting.

You will translate usage data into executive-ready quarterly business reviews, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer briefs, delivering trusted performance

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting.
• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust.
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail.

Responsibilities

• Lead creation and refinement of health-score dashboards and renewal risk scorecards.
• Develop quarterly business review decks and escalation runbooks.
• Design onboarding and adoption playbooks and synthesize voice-of-customer insights.
• Translate usage data into actionable materials for executives and customers.

Skills

Customer success operations

Health-score models

Renewal forecasting

Document craft

Written communication

Spreadsheet craftsmanship

Slide deck craftsmanship

Tools

Excel

PowerPoint

Job description

Ethos is seeking experienced customer success managers to help train an advanced language model on professional documents, spreadsheets, and slide decks. This remote, flexible role requires 4+ years leading CS or support operations for B2B SaaS, plus craft of health-score models and renewal forecasting.

You will translate usage data into executive-ready quarterly business reviews, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer briefs, delivering trusted performance