Director of CS for AI Docs & Decks — Remote

Ethos; United States; À distance; USD 83 000 - 110 000; Temps partiel

Résumé du poste

Ethos is seeking a director of customer success to train our language model on professional documents, spreadsheets, and slide decks. This role requires 4+ years leading CS or support operations in a B2B SaaS, with hands-on experience building health-score models and renewal forecasting.

You will work remotely with a flexible schedule, committing 5–20 hours per week, and compensation at $70 per hour. Start date ASAP.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization.
• Ownership of health-score models and renewal forecasting.
• Ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust.

Responsabilités

• Lead customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.
• Develop dashboards for customer health scores and renewal risk scorecards.
• Produce quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer briefs.

Connaissances

CS Leadership

B2B SaaS

Health-score models

Renewal forecasting

Description du poste

Ethos is seeking a director of customer success to train our language model on professional documents, spreadsheets, and slide decks. This role requires 4+ years leading CS or support operations in a B2B SaaS, with hands-on experience building health-score models and renewal forecasting.

You will work remotely with a flexible schedule, committing 5–20 hours per week, and compensation at $70 per hour. Start date ASAP.