Remote Customer Experience Manager for AI Docs & Dashboards

Ethos; United States; Remote; GBP 62,000 - 82,000; Full time

Job summary

Ethos is seeking experienced customer experience managers to help train an AI language model on professional document, spreadsheet, and slide tasks. You will own health-score models, renewal forecasting, and craft executive-ready decks based on usage data.

The role is fully remote with flexible, part-time hours (5-20 per week) and a competitive compensation of $70/hour. Start date is ASAP and collaboration is across a foundational AI lab and Ethos network.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting.
• Proven ability to translate messy data into quarterly business review decks and escalation runbooks that executives and customers both trust.
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail.

Responsibilities

• Lead customer success or support operations for a B2B SaaS or services organization.
• Create quarterly business review decks and escalation runbooks for executives and customers.
• Develop health-score dashboards and renewal forecasting frameworks to support LOBs.

Skills

Customer success ops

Health-score modeling

Renewal forecasting

Executive decks

Tools

Google Docs

Google Sheets

PowerPoint

Job description

Ethos is seeking experienced customer experience managers to help train an AI language model on professional document, spreadsheet, and slide tasks. You will own health-score models, renewal forecasting, and craft executive-ready decks based on usage data.

The role is fully remote with flexible, part-time hours (5-20 per week) and a competitive compensation of $70/hour. Start date is ASAP and collaboration is across a foundational AI lab and Ethos network.