Remote CX Data Analyst IV — AI-Driven Insights

Crystal Equation Corporation; Menlo Park (CA); Hybrid; USD 120,000 - 127,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

Life insurance

401K

Parental leave

Job summary

Crystal Equation Corporation seeks a Customer Experience Data Analyst IV to analyze the full customer journey across products and services, including AI-powered workflows. The role emphasizes hands-on data work, building AI-driven insights, and presenting findings to product, hardware, software, operations, and GTM teams.

You will pull data, classify issues, validate results, write narratives, and draft reports, using LLM tools daily while ensuring quality before sharing with partners.

Qualifications

• Bachelor's degree or equivalent in analytics or related field.
• 7+ years of data analytics or CX analytics experience.
• 2+ years in customer experience analytics.
• SQL to query and aggregate large datasets.
• Experience analyzing customer feedback from tickets, reviews, surveys, or social media.
• Hands-on with LLM tools or AI agents in analysis.
• Experience validating outputs against source data.
• Ability to present recommendations to non-technical audiences.
• Experience handling multiple stakeholders with competing deadlines.

Responsibilities

• Produce recurring and ad-hoc customer insight reports covering each stage of the journey.
• Identify emerging customer issues and flag root causes.
• Run deep-dives for cross-functional partners with rigorous analysis.
• Deliver readouts during product launches and critical incidents.
• Use AI agents and LLM tools for queries, classification, and narratives.
• Build and document reusable AI workflows for recurring analysis.
• Review AI-generated analyses against source data and adjust.
• Set up quality checks for AI workflows.
• Create dashboards and reusable queries for CX metrics.

Skills

SQL querying

CX analytics

Data storytelling

AI/LLM tooling

Stakeholder management

Education

Bachelor's degree in analytics or related field

Tools

Medallia

Qualtrics

Salesforce Service Cloud

Brandwatch

Enterpret

Job description

Crystal Equation Corporation seeks a Customer Experience Data Analyst IV to analyze the full customer journey across products and services, including AI-powered workflows. The role emphasizes hands-on data work, building AI-driven insights, and presenting findings to product, hardware, software, operations, and GTM teams.

You will pull data, classify issues, validate results, write narratives, and draft reports, using LLM tools daily while ensuring quality before sharing with partners.