Remote Customer Experience Analyst V - CX Insights & AI

Crystal Equation Corporation; Bell (CA); Hybrid; USD 123,000 - 129,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision/life insurance

401K

Parental leave

Job summary

Crystal Equation Corporation seeks a Data Analyst V for its Customer Experience team, fully remote in the United States. You will analyze large, complex datasets, apply advanced statistical modeling, and craft data stories to drive customer-centric improvements across journeys.

Responsibilities include synthesizing signals from surveys and support data, using ML/NLP on interactions, and building a comprehensive CX metric scorecard.

Qualifications

• Degree in analytics, statistics, mathematics, CS, engineering or related field.
• 8+ years in data analytics, data science, or related fields.
• 2+ years in customer experience analytics or similar.
• Strong storytelling using complex data sources for stakeholders.

Responsibilities

• Work with large, complex datasets to solve challenging problems.
• Synthesize customer signals from surveys, digital analytics, and operations.
• Apply ML/NLP to analyze large-scale support interactions.
• Create CX metrics scorecards tracking KPIs and drivers.
• Communicate insights to non-technical stakeholders.

Skills

Python

R

SQL

CX analytics

Storytelling with data

Cross-functional collaboration

Education

Bachelor's degree in Analytics/Statistics/Math/CS/Engineering

Master's or PhD in quantitative field

Tools

Pandas

scikit-learn

TensorFlow

PyTorch

Job description

Crystal Equation Corporation seeks a Data Analyst V for its Customer Experience team, fully remote in the United States. You will analyze large, complex datasets, apply advanced statistical modeling, and craft data stories to drive customer-centric improvements across journeys.

Responsibilities include synthesizing signals from surveys and support data, using ML/NLP on interactions, and building a comprehensive CX metric scorecard.