CX Analytics & Insights Analyst IV (Remote)

Bellatrix Systems LLC; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Bellatrix Systems LLC is hiring a Customer Experience and Support Analyst for their remote team. The role involves analyzing customer feedback to drive service improvements and business growth by leveraging various data sources.

The ideal candidate will have over 6 years of experience in data analytics and proficiency with tools like SQL and Salesforce. Responsibilities include identifying trends, collaborating with teams, and utilizing AI tools to advocate for customer insights.

Qualifications

• 6+ years of experience in data analytics or related analytical roles.
• Experience with data-led storytelling and conveying insights to stakeholders.
• Experience working with Customer Experience metrics and surveys.

Responsibilities

• Identify trends in customer support channels and analyze data.
• Monitor customer feedback and perform root-cause analysis.
• Collaborate with teams to develop action plans based on analysis.

Skills

Data analytics

SQL

Statistical analysis

Customer feedback analysis

Data storytelling

Education

Master's degree in relevant field

Tools

Salesforce

R

Python

AI analytics tools

Job description

Bellatrix Systems LLC is hiring a Customer Experience and Support Analyst for their remote team. The role involves analyzing customer feedback to drive service improvements and business growth by leveraging various data sources.

The ideal candidate will have over 6 years of experience in data analytics and proficiency with tools like SQL and Salesforce. Responsibilities include identifying trends, collaborating with teams, and utilizing AI tools to advocate for customer insights.