Remote CX Analytics Lead — Data-Driven Insights

Pearson

City of Albany (NY)

Remote

USD 100,000 - 120,000

Full time

4 days ago

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Job summary

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to turn customer feedback into actionable insights. You will leverage CX best practices and data analysis to empower teams across the business to make data-informed decisions.

Responsibilities include building self-service dashboards, applying statistical techniques for segmentation, and developing insightful reports for stakeholders. Remote-friendly role with competitive compensation and annual incentives.

Qualifications

Experience with CX measurement principles and metrics (NPS/CSAT).
Proficiency with reporting, analysis, and data visualization tools (Tableau, Google Data Studio, Excel).
Strong communication, time management, and stakeholder relationship skills.
Ability to connect analytical work to business outcomes and priorities.
Experience supporting data, reporting, BI, or data warehouse initiatives.

Responsibilities

Analyze CX data across products, units, and geographies to identify trends and opportunities.
Develop actionable insights and reporting outputs for use-case driven decisions.
Prepare and present analysis-based reports to stakeholders with tailored findings.
Design, build, and maintain self-service dashboards for business teams.
Apply statistical techniques for customer segmentation and deep dives.
Build and maintain topic models to enhance end-to-end CX visibility.