Senior Analyst, AI-Powered Customer Intelligence

Socotra, Inc.; United States; Remote; USD 111,300 - 215,400; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Private medical insurance

Life and disability insurance

Job summary

Avalara is seeking a Senior Analyst, Customer Intelligence to lead the analytical foundation behind CX360, a vital enterprise customer intelligence system. This role is crucial in defining scoring frameworks and predictive models to enhance customer retention and minimize risk.

The ideal candidate will demonstrate extensive experience in advanced analytics and AI applications, supporting enterprise-level strategic decisions. Candidates with a Bachelor’s degree and over 6 years of relevant experience are encouraged to apply.

Qualifications

• 6+ years of progressive experience in advanced analytics, customer intelligence, or CX measurement roles.
• Demonstrated experience designing and governing scoring frameworks.
• Proven experience building and deploying predictive models.

Responsibilities

• Ensure CX360 delivers accurate customer intelligence across leadership.
• Define and govern scoring frameworks and lifecycle metrics.
• Collaborate cross-functionally to validate data integrity.

Skills

Advanced analytics

Customer intelligence

NLP techniques

Predictive modeling

Data visualization

Education

Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or related field

Tools

Qualtrics

Snowflake

Power BI

Tableau

Job description

Avalara is seeking a Senior Analyst, Customer Intelligence to lead the analytical foundation behind CX360, a vital enterprise customer intelligence system. This role is crucial in defining scoring frameworks and predictive models to enhance customer retention and minimize risk.

The ideal candidate will demonstrate extensive experience in advanced analytics and AI applications, supporting enterprise-level strategic decisions. Candidates with a Bachelor’s degree and over 6 years of relevant experience are encouraged to apply.