Remote CX Associate — Elevate Every Interaction

Nutrafol; United States; Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Fully remote work experience

Comprehensive medical, dental, and vis

401K with employer match

Quarterly Bonus Program

Flexible PTO

Wellness breaks daily

Free lunch on Tue/Thu via Seamless/Gr

Monthly wellness stipend

Monthly internet stipend

Monthly cell phone stipend

Learning & development stipend

Headspace meditation app

Job summary

Nutrafol is seeking a Customer Experience Associate to be the voice customers rely on, turning frustration into loyalty through empathy and expertise.

This fully remote role serves Pacific Time, with an open schedule and responsibilities across phone, email, and chat to guide customers to Nutrafol solutions.

You will become a product expert, handle escalations, and help shape CX workflows as part of a collaborative team.

Qualifications

• 1–3 years of experience directly supporting customers via phone, email, or chat at an e-commerce company or startup.
• Proficient with Zendesk, Salesforce, Microsoft Office and Google Workspace.

Responsibilities

• Be the first voice customers hear on phone, email, or chat.
• Escalate and resolve tricky questions to turn frustrations into resolved issues.
• Help customers navigate the Nutrafol website and products with ease.

Skills

Customer support

Zendesk

Salesforce

Microsoft Office

Google Workspace

Verbal communication

Written communication

Problem solving

Spanish (bonus)

Tools

Zendesk

Salesforce

Microsoft Office

Google Workspace

Job description

Nutrafol is seeking a Customer Experience Associate to be the voice customers rely on, turning frustration into loyalty through empathy and expertise.

This fully remote role serves Pacific Time, with an open schedule and responsibilities across phone, email, and chat to guide customers to Nutrafol solutions.

You will become a product expert, handle escalations, and help shape CX workflows as part of a collaborative team.