Customer Experience Associate (West Coast)

Justremote; United States; A distancia; USD 50.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Medical, dental, vision package

401K with employer match

Quarterly Bonus Program

Flexible PTO

Wellness breaks (daily)

Free lunch (Tue/Thu)

Wellness stipend

Internet stipend

Cell phone stipend

Learning stipend

Headspace membership

Nutrafol subscription

Pet insurance discounts

Descripción de la vacante

Nutrafol is hiring a remote Customer Support Specialist to be the first voice customers hear on calls, email, and chat. You will handle routine questions, resolve complaints, and guide customers through our website and products with confidence.

We value curiosity about health and wellness, strong communication, and an entrepreneurial spirit. A bilingual English/Spanish candidate is a plus, with a focus on thoughtful, customer-first service.

Formación

• 1–3 years of direct customer support experience, via phone, email or chat.
• Proficient with Zendesk, Salesforce, Microsoft Office and Google Workspace.
• Excellent written and verbal communication skills.
• Curiosity about health and wellness science and product knowledge.
• Self-starter with an entrepreneurial spirit and a genuine love for people.
• Bilingual in English/Spanish is a plus.

Responsabilidades

• Be the first voice customers hear across channels (phone, email, chat).
• Resolve tricky questions and escalations; turn tough moments into resolutions.
• Help customers navigate Nutrafol website and products with confidence.
• Become a Nutrafol product expert customers trust for ins and outs.
• Think creatively; go beyond scripts to fit customer needs.
• Shape day-to-day CX operations and prioritize ad-hoc CX projects.

Conocimientos

Written communication

Verbal communication

Entrepreneurial spirit

Self-starter

People-centric

Curiosity about health

Herramientas

Zendesk

Salesforce

Microsoft Office

Google Workspace

Descripción del empleo

About:

• Be the first (and best) voice our customers hear, on the phone, over email, wherever they need you.
• Be the go-to person for tricky questions and escalations; turn tough moments into resolved ones.
• Help customers navigate the Nutrafol website and products with confidence and ease.
• Become a true Nutrafol product expert - someone customers trust because you know the ins and outs.
• Get creative. No script can cover everything and find solutions that fit the person in front of you.
• Help shape how the team runs day-to-day; using exceptional prioritization skills, manage ad-hoc projects, and raise the bar for the CX team.

Experience:

• 1-3 years of experience directly supporting customers via phone, email or chat, handling routine questions and resolving complaints at an e-commerce company or fast-moving startup.
• Proficient using tools such as ZenDesk, Salesforce, Microsoft Office and Google Workspace.
• Stellar written and verbal communication skills.
• Curiosity about health and wellness science; speak knowledgeably about our products and the 'why' behind them.
• Self-starter with an entrepreneurial spirit.
• A real love for people.
• Bonus if bilingual in English/Spanish.

Salary and Perks:

Pay range: $50K - $55K

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA/HSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Free meditation app membership (Headspace)
• Free monthly Nutrafol subscription
• Pet insurance discounts and benefits

About Nutrafol:

Hair wellness from within.