Remote CX Analytics & Insights Director

HealthEquity; Draper (UT); Remote; USD 138,000 - 182,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

HSA contribution and match

PTO (Uncapped)

Parental leave

401(k) match

Education tuition assistance

Gym reimbursement

Wellness incentives

Job summary

HealthEquity seeks a Director of CX Data & Customer Analytics to lead analytics and reporting for the Customer Organization. You will partner with CX leadership to translate business priorities into measurable outcomes, define operating metrics, and guide investment decisions.

The role blends strategic influence with hands‑on analytics, driving customer retention, growth, and cost-to-serve improvements through governed data products and scalable analytics assets.

Qualifications

• Bachelor’s degree in Business, Economics, Analytics, Data Science, CS, Information Systems, Statistics, Mathematics, Finance, Operations or related field required.
• Master’s degree preferred for higher impact and leadership.
• 10+ years of progressive experience in customer analytics, CX analytics, BI, or data science.
• 5+ years of leadership experience managing analytics/BI teams.

Responsibilities

• Serve as the analytics and insights partner to CX leadership to define strategic questions and metrics.
• Build understanding of HealthEquity’s business model and how experiences drive performance.
• Translate priorities into measurable outcomes, analytics strategies, and action plans.
• Own the CX analytics roadmap and prioritize investments and reporting needs.
• Develop scalable analytics, dashboards, and enterprise reporting for the Customer Organization.

Skills

Leadership experience

Communication skills

People leadership

Education

Bachelor's degree in a related field

Master’s degree preferred

Tools

SQL

Python

Databricks

Job description

HealthEquity seeks a Director of CX Data & Customer Analytics to lead analytics and reporting for the Customer Organization. You will partner with CX leadership to translate business priorities into measurable outcomes, define operating metrics, and guide investment decisions.

The role blends strategic influence with hands‑on analytics, driving customer retention, growth, and cost-to-serve improvements through governed data products and scalable analytics assets.