Director, CX Analytics & Customer Insights

HealthEquity, Inc.; United States; Remote; USD 138,000 - 182,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA contribution and match

401(k) match

Paid time off

Job summary

HealthEquity, Inc. is seeking a Director of CX Data & Customer Analytics to lead analytics for the Customer Organization.

You will partner with CX leadership to translate business priorities into measurable outcomes, create reporting products, and deliver scalable analytics that drive customer retention, growth, and cost efficiency. This hands-on leadership role requires deep analytics depth and the ability to influence executives through data, dashboards, and governance-enabled data assets.

Qualifications

• Bachelor's degree in a relevant field.
• 10+ years of progressive experience in customer analytics, BI, or data science.
• 5+ years of leadership experience managing analytics or analytics engineering teams.

Responsibilities

• Serve as the primary analytics and insights partner to CX leadership.
• Quantify value at stake and build business cases to guide investments.
• Own the CX analytics roadmap and deliver scalable analytics assets.
• Develop dashboards and enterprise reporting to monitor performance and trends.
• Lead and develop a high-performing analytics team with measurable impact.

Skills

SQL

Python

Databricks

Dashboard design

Stakeholder management

Analytical storytelling

Education

Bachelor's degree in Business/Analytics/CS

Tools

Databricks

Qualtrics

BI platforms

Data governance

Job description

HealthEquity, Inc. is seeking a Director of CX Data & Customer Analytics to lead analytics for the Customer Organization.

You will partner with CX leadership to translate business priorities into measurable outcomes, create reporting products, and deliver scalable analytics that drive customer retention, growth, and cost efficiency. This hands-on leadership role requires deep analytics depth and the ability to influence executives through data, dashboards, and governance-enabled data assets.