Director, CX Data and Customer Analytics (Fully Remote)

HealthEquity; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Uncapped PTO

Medical, Dental, Vision coverage

Performance incentives

RSUs

401(k) match

Parental leave

Tuition assistance

Wellness program

Job summary

HealthEquity empowers healthcare consumers with health savings accounts and related financial solutions. The company is mission-driven with a culture focused on connecting health and wealth.

We are seeking a hands-on analytics leader to own the CX analytics roadmap, partner with Data Engineering and Data Science, and translate business priorities into measurable outcomes and actionable insights. This role drives self-service, governance, and scalable reporting across the organization.

Qualifications

• Hands-on leader with deep SQL and Python expertise, able to review code and validate results.
• Experienced in customer analytics, call center metrics, CSAT, NPS, and Voice of Customer platforms.
• Skilled at influencing senior leaders with data, storytelling, and business cases.

Responsibilities

• Translate business priorities into measurable outcomes, reporting products, and action plans.
• Drive report rationalization, automation, and self-service enablement across the organization.
• Build, lead, and develop a high-performing analytics team with clear delivery standards.

Skills

SQL

Python

Data storytelling

Leadership

Stakeholder management

Job description

• Serve as the analytics partner to CX leadership, defining strategic questions and operating metrics.
• Own the CX analytics roadmap and prioritize high-value work based on business impact.
• Build durable semantic models and governed reporting assets with Data Engineering and Data Science teams.

Who You Are:

• A hands-on leader with deep SQL and Python expertise, able to review code and validate results.
• Experienced in customer analytics, call center metrics, CSAT, NPS, and Voice of Customer platforms.
• Skilled at influencing senior leaders with data, storytelling, and business cases.

Key Responsibilities:

• Translate business priorities into measurable outcomes, reporting products, and action plans.
• Drive report rationalization, automation, and self-service enablement across the organization.
• Build, lead, and develop a high-performing analytics team with clear delivery standards.
• HealthEquity offers uncapped paid time off and comprehensive medical, dental, and vision coverage.
• You will be eligible for performance-based incentives, restricted stock units, and 401(k) match.
• Parental leave, tuition assistance, and wellness program incentives are also included.

HealthEquity

HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. The company is mission-driven and values authenticity, innovation, and a culture focused on connecting health and wealth.