CX Analytics Lead - Retention & Strategy (Remote)
Jobgether
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Job summary
Jobgether is seeking a Staff Analyst in the United States to own analytics for the Customer Experience domain, shaping the policyholder journey from onboarding to retention. You will lead data-driven strategy, collaborate with Product, Engineering, Data Science, and Operations, and translate insights into executive recommendations while driving business performance.
With 7+ years in analytics or related fields, you will define KPIs, oversee experiments, and influence product roadmaps.
Job description
Jobgether is seeking a Staff Analyst in the United States to own analytics for the Customer Experience domain, shaping the policyholder journey from onboarding to retention. You will lead data-driven strategy, collaborate with Product, Engineering, Data Science, and Operations, and translate insights into executive recommendations while driving business performance.
With 7+ years in analytics or related fields, you will define KPIs, oversee experiments, and influence product roadmaps.
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