Customer Analytics & Reporting Analyst

RXO, Inc.; Marietta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company up

Paid time off

Volunteer days

Job summary

RXO, Inc. is seeking a Customer Accounts Analyst to support customer-facing analytics and reporting by identifying trends, escalating risks, and contributing to data-driven insights.

You will collaborate with senior analysts and managers to help resolve customer issues and ensure reporting accuracy. The role focuses on trend analysis, dashboard updates, and production of operational reports for monthly and quarterly reviews, while maintaining data integrity and clear communication with

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 1–2 years of experience supporting customers, operations, or analytics functions.
• Experience with Microsoft Office products, particularly Excel and Word.

Responsibilities

• Support trend analysis to surface key performance insights and operational risks for assigned accounts.
• Assist with preparing operational reporting for monthly and quarterly business reviews.
• Support query development, dashboard updates, and standardized report templates under guidance.
• Ensure accuracy and quality of customer deliverables by validating data, proofreading reports, and maintaining consistent formatting.
• Monitor account utilization and flag opportunities or concerns for escalation to senior team members.
• Respond to customer inquiries related to reporting, service performance, and basic operational metrics.

Skills

Analytical mindset

Attention to detail

Communication

Time management

Education

Bachelor’s degree or equivalent

Tools

Excel

Word

Job description

RXO, Inc. is seeking a Customer Accounts Analyst to support customer-facing analytics and reporting by identifying trends, escalating risks, and contributing to data-driven insights.

You will collaborate with senior analysts and managers to help resolve customer issues and ensure reporting accuracy. The role focuses on trend analysis, dashboard updates, and production of operational reports for monthly and quarterly reviews, while maintaining data integrity and clear communication with