Head of CX Analytics & Customer Insights

HealthEquity, Inc.; Mission (TX); Presencial; USD 138.000 - 182.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision

HSA contribution and match

401(k) match

Paid time off

Paid parental leave

Tuition assistance

Descripción de la vacante

HealthEquity, Inc. is seeking a Director of CX Data & Customer Analytics to lead analytics for the Customer Organization.

You will partner with CX leadership to translate priorities into measurable outcomes, develop scalable analytics, and deliver enterprise reporting that drives retention, growth, and cost-to-serve improvements. The role combines strategic influence with hands-on analytics leadership, requiring expertise in SQL, Python, and Databricks, and the ability to guide analysts and

Formación

• Bachelor's degree in a relevant field and 10+ years in customer analytics, BI, or related roles.
• Advanced SQL and Python skills with ability to guide analysts and review results.
• Experience with Databricks, semantic models, and governance of metrics.

Responsabilidades

• Partner with CX leadership to define strategic analytics questions and measures.
• Translate business priorities into measurable analytics products and actions.
• Own and drive the CX analytics roadmap and reporting assets.
• Develop scalable dashboards, scorecards, and governance-ready data assets.
• Lead and develop a high-performing analytics team with measurable impact.

Conocimientos

SQL

Python

Databricks notebooks

Analytics leadership

Stakeholder influence

Communication

Strategic thinking

Educación

Bachelor's degree in Business, Analytics, Data Science, CS, or related field

Herramientas

Databricks

BI platforms

Qualtrics / CX platforms

Descripción del empleo

HealthEquity, Inc. is seeking a Director of CX Data & Customer Analytics to lead analytics for the Customer Organization.

You will partner with CX leadership to translate priorities into measurable outcomes, develop scalable analytics, and deliver enterprise reporting that drives retention, growth, and cost-to-serve improvements. The role combines strategic influence with hands-on analytics leadership, requiring expertise in SQL, Python, and Databricks, and the ability to guide analysts and