Remote Customs & Accounts Coordinator

FedEx Group; Memphis, Northern (TN, KY); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Paid training

Job summary

FedEx Logistics is hiring for a remote role supporting CBP and PGAs, handling entry processing, documentation, and exception resolution. The position requires a high school diploma or GED and 12 months of brokerage/transportation or customer service experience, with strong communication skills.

Work is remote within 50 miles of a FedEx Logistics office; schedule is fixed (3:00pm–11:30pm CST). Training is provided, and benefits include health/vision/dental insurance and tuition reimbursement.

Qualifications

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Excellent communication skills, verbal and written; interact with customers and internal staff at all levels.

Responsibilities

• Engage with FedEx Trade Networks customers to facilitate fast, accurate, and compliant transactions with CBP and PGAs.
• Facilitate entry processing, pre-arrival and post-arrival exception resolution.
• Prepare, analyze, and/or submit documentation to CBP and PGAs.
• Develop and maintain relationships with customer front-line personnel.
• Support Account Administrators with account management activities (exception logs, spreadsheets).
• Research and resolve customer billing issues.
• Coordinate post-entry activities on the customer’s behalf.
• Manage the entry verification process.
• Sort and assign department workload.
• Access clients' external systems as necessary.
• Produce operational trend reports.
• Maintain general knowledge of FedEx products and services.

Skills

Customer service

Communication

Problem solving

Detail oriented

Independent work

Time management

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

FedEx Logistics is hiring for a remote role supporting CBP and PGAs, handling entry processing, documentation, and exception resolution. The position requires a high school diploma or GED and 12 months of brokerage/transportation or customer service experience, with strong communication skills.

Work is remote within 50 miles of a FedEx Logistics office; schedule is fixed (3:00pm–11:30pm CST). Training is provided, and benefits include health/vision/dental insurance and tuition reimbursement.