Managed Account Coordinator - S2

FedEx Logistics; City of Tonawanda (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid training

Hybrid work schedule

Mandatory overtime may be required

Job summary

A leading logistics company seeks a Managed Account Coordinator in the City of Tonawanda, NY, to engage with customers and ensure compliant customs transactions. Ideal candidates will have a HS Diploma and 12 months of experience in brokerage or customer service. Proficiency in MS Office and strong communication skills are required. The role involves high-volume tasks and may require mandatory overtime during busy periods. Comprehensive paid training is provided for successful applicants.

Qualifications

• 12 months of brokerage, transportation, or customer service experience required.
• Proficiency with MS Office, Outlook, and office equipment required.
• Ability to handle high volume and time-sensitive work.

Responsibilities

• Engage with customers and partners to facilitate transactions with CBP and PGAs.
• Coordinate post-entry activities on the customer's behalf.
• Research and resolve customer billing issues.

Skills

Verbal communication

Written communication

Organizational skills

Problem-solving skills

Attention to detail

Education

HS Diploma or GED

Tools

MS Office

Outlook

Job description

Managed Account Coordinator - S2

Join the FedEx Logistics team as a Managed Account Coordinator to collaborate with internal and external customers and facilitate accurate customs transactions.

Responsibilities

• Engage with FedEx Trade Networks customers and partners to facilitate fast, accurate, and compliant transactions with CBP and PGAs.
• Facilitate entry processing and resolve pre arrival and post arrival exceptions.
• Prepare, analyze, and submit documentation to CBP and PGAs.
• Develop and maintain a strong relationship with customer front-line personnel.
• Support account administrators with account management activities (exception logs, special spreadsheets).
• Perform route cause analysis as directed by the account administrator.
• Research and resolve customer billing issues.
• Coordinate post-entry activities on the customer's behalf.
• Manage the entry verification process.
• Sort and assign department workload.
• Access client systems (external systems) as necessary.
• Correspond with business partners in various mediums including written, phone, or e‑mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Respond to pre alerts per customer SOP.
• Maintain general knowledge of FedEx products and services.
• Perform other duties as assigned.

Qualifications

• HS Diploma or GED required.
• 12 months of brokerage, transportation, or customer service experience required.
• Proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
• Excellent verbal and written communication skills.
• Strong organizational, interpersonal, and problem‑solving skills.
• Ability to handle high volume and time‑sensitive work.
• Ability to work independently with minimum supervision.
• Detail‑oriented.
• Paid training provided.

Additional Details

• Hybrid‑M‑F 5pm‑1:30am EST; mandatory overtime may be required during periods of high volume.
• Work on company‑recognized holidays may be necessary.

FedEx Logistics offers freight forwarding, import and export services, customs brokerage, trade & customs advisory services, and advanced e‑commerce solutions.

FedEx Logistics is an Equal Opportunity Employer including Veterans/Disability.